E-Commerce PPC Case Study (Reduced Cost Per Lead By 85%)

Google Ads is sort of a land mine.

It is by far the most powerful ad platform in the world, but also has grown to be one of the most complex.

Make no mistakes about it – Google’s #1 goal is to get as much money from you as possible, seemingly without any incentive for you getting ROI.

…But that’s where we come in.

The first thing we always do is an audit of the account.

We’re looking for:

1. Current data to gain insights from (what’s working, what’s not).
2. Mistakes in the account or setup that lead to poor conversions.

100% of the time, no exaggeration, we find opportunities that can be improved.

To set the baseline, here’s what the account looked like when it was handed to us, before any work was done:

Cost: $2,020
Conversion Rate: 0.34%
Conversions: 5
Cost Per Conversion: $403

Right off the bat, we notice that the conversion rate is only .34% which is pretty low, and the cost per conversion is high for what’s expected.

Here are a few things we did right away to get this campaign restarted:

Tracking and data is the backbone of a properly setup campaign.

Without it, you can’t find out what campaigns are actually working, so you’ll never be able to make decisions about what to keep, cut, or scale!

The problem is that unless you’re an expert, it’s easy to set this up incorrectly (or not set it up at all!)

In this account, we found conversions like “All Page Views” and other settings like “Count Every Conversion” were setup and were leading to a lot of false data over the years.

For instance with the “Count Every Conversion” setting, if you click an ad once and opt in 3 times, it is counted all 3 leads when in reality we only have one lead. This is OK for purchase conversion campaigns, but not great for lead gen.

You see? There are landmines like this all over the place.

How we fix it:

We setup all new triggers and tags inside of Google Tag Manager which then sent the data back to Google Analytics and Google Ads.

We use Google Tag Manager in every account we touch so that all data is going to one place and then being properly sorted.

It is very easy to trace if there are any problems, and we only have to put one tracking code, Google Tag Manager, onto our pages.

In Google ads, you have “ad groups” which include a set of keywords that your bidding on, and the ad copy that will be displayed when people use those keywords in their searches.

When users search for a certain keyword, they’re looking for something very specific and want the solution.

But when a generic ad pops up, it won’t necessarily match exactly what they are looking for, and that can increase your costs since your CTR (click through rate) is too low.

In this account, we found that a lot of the ad groups were using the same generic ad.

This is a big opportunity because 1 ad can’t show the differences in each product, highlight benefits, or characteristics of the specific product.

How we fixed it:

We created all new ads with headlines & descriptions that included the specific seed keyword in each one.

This is one of the most important steps to a high converting campaign because of how valuable the user experience is.

You don’t want someone searching for “oil changes near me” and an ad for “tire rotations” coming up.

It is completely irrelevant and won’t generate a lot of traffic.

Making this change not only increased the ad relevance score but also made the user experience seamless for what they’re searching for.

From these major optimization steps and our daily management, these are the results we saw by the end of June, 2019.

Cost: $1,690
Conversion Rate: 0.42%
Conversions: 7
Cost Per Conversion: $241

Just with these few strategies, you can see that the cost per conversion dropped over 40% since the beginning.

But we’re not done yet.

Running profitable campaigns takes a multi-faceted approach. It’s often not just what is set up in the account, but also what happens after the ad click.

A common problem that we see is that people often are driving traffic to their website, but that website isn’t as optimized as it can be for the conversion they want.

When you have a lead gen campaign going to your normal website, it’s often crowded by all sorts of distractions like navigation menus, content, and it’s not clear what you want them to do.

You see, when a visitor lands on a page, you have to make it extremely clear what you want them to do, and eliminate all other distractions.

That’s where landing pages come in.

A landing page is a page designed specifically to get conversions after an ad is clicked…

…and it can make an enormous difference in how a campaign performs!

A landing page has one primary CTA (Call To Action), the page copy is written around the customer avatar and exactly the keywords you’re bidding on, and there are no links to other destinations.

In this case, this account was sending traffic directly to their website, but there was a ton of room for conversion rate optimization.

We want people to take action now and that is what a landing page will do.

How We Fixed It

To kick this campaign up a few more notches we needed a dedicated landing page.

Over the last few years at The HOTH we have ran millions of dollars in ad spend and one thing is for sure – most people are BURNING money by not using high-converting landing pages.

So we started with one of our signature landing pages that encourage traffic to opt-in to view their current inventory and pricing.

We included a simple but to the point headline, a carefully crafted benefits section, and a clear Call-To-Action, all in a well designed, beautiful landing page.

The results?

Cost: $1,820
Conversion Rate: 1.19%
Conversions: 32
Cost Per Conversion: $56.90